If you received your bike and are not 100% satisfied with your purchase, give us a call. Often times the bike needs just a small adjustment. If you want to exchange the bike, send it back to us within 14 days of the purchase date. The bike must be in new condition, and packed the way it was when you received it. Please call 888-738-1731 for complete return instructions. All sales are final after 14 days. The customer pays shipping costs.
We accept bicycle returns within 30 days of your purchase. 7 days cash back, 30 days store credit. The bike must be in its original condition- new and packaged as you received it, with the original box. You will be issued a full refund minus a 10% restocking fee. Please call 617-202-9720 for complete return instructions. All sales are final after 7 days. The customer pays shipping costs.
If a package is damaged in shipment FedEx normally notifies MyBike and the damaged bike is automatically sent to our shipping center. Only after we receive the bike damaged bike, will we re-send your bike.
Toll Free: 617-202-9720